Refund & Cancellation Policy

No payment gateway is connected to the platform. There is no integration code for one, so a charge cannot be attempted even by mistake. This is deliberate: building against guessed endpoints would produce a payment system that fails silently on real money.

Everything currently available — creating an account, the trial allocation, the console — is free. The sections below marked as future terms take effect only when payments are switched on and you have agreed to a charge.

Pre-booking is a priced reservation, not a purchase. It records two things against your organisation: a locked discounted rate, and a place in the queue.

• No card details are collected and no money changes hands.
• It creates no obligation to buy anything later.
• The reserved rate is honoured for 90 days after payment processing goes live. After that, standard pricing applies.
• When billing opens we will contact you before a reservation becomes a paid subscription. It converts only if you agree to the charge.

You can cancel at any time, for any reason, at no cost. Email support@bluvense.com from your account address and we will release the reservation. Since nothing was paid, there is nothing to return. Cancelling releases the locked rate, so a later reservation would be at whatever pricing is current then.

You can close your account at any time from the console or by writing to support. Unused trial credits and welcome leads have no cash value and are not transferable or exchangeable. What happens to your data on closure is set out in the Privacy Policy.

We intend to process payments through Meezan Bank. The terms below are published now so they are not a surprise later. They take effect only from the point at which payments are enabled, and we will confirm the final version at that time.

• Billing in advance. Subscriptions will be billed in advance, monthly or annually, and renew automatically until cancelled.
• Cancelling. You will be able to cancel at any time. The cancellation takes effect at the end of the paid period; you keep access until then, and you are not billed again.
• Part-periods. We will not refund the unused part of a period you chose to cancel partway through, except where the law requires it.
• Upgrades and downgrades. An upgrade takes effect immediately and is charged pro rata. A downgrade takes effect at the next renewal, so you keep what you paid for.

• First subscription, 14 days. If the service is not right for you, ask within 14 days of your first payment and we will refund it in full, provided you have used no more than 10% of the credits included in that period. Beyond that we have already paid our data providers for the records delivered to you.
• Billing errors. Duplicate charges, charges after a valid cancellation, and charges at the wrong amount are refunded in full, always. Tell us and we will fix it.
• Extended outage. If a fault on our side makes the service substantially unusable for a prolonged period, we will credit or refund the affected part of your subscription.
• Failed operations. Credits are already refunded automatically when an operation fails to deliver data. That happens in the wallet and does not need a request.
• Consumed credits. Credits spent on delivered data are not refundable. Provider cost is incurred at the moment of delivery, and the data cannot be returned. Unused credits are not exchangeable for cash.
• Data quality. Individual records that turn out to be inaccurate are credited back on request. Every record shows its source and its age precisely so that this can be checked rather than argued about.
• Not refundable. Fees for a period in which the account was terminated for breach of these terms or of the Acceptable Use Policy, and any charge arising from your own breach.

Email support@bluvense.com from your account address with the invoice or transaction reference and a short explanation.

• We will acknowledge within two business days and decide within ten business days.
• Approved refunds go back to the original payment method. We cannot send a refund anywhere else.
• Your bank may take several further business days to show it, which is outside our control.
• Refunds are made in the currency of the original payment. We do not cover exchange-rate movement or bank fees charged by your own bank.
• Where tax was charged, it is refunded with the fee.

If you disagree with a decision, reply and ask for it to be reviewed. Please raise a dispute with us before initiating a chargeback — a chargeback may suspend the account while it is resolved, and most cases are simply a misunderstanding we can sort out in a day.

Nothing in this policy removes rights you have under the mandatory law of the country where you are established. Where local law gives you a stronger right than this policy does, the local right applies.

This policy will be revised when payment processing is enabled, and the date at the top will change. Customers with an active reservation or subscription will be told by email before a revision takes effect.